We offer a curated assortment of products and an exceptional level of customer service.
Design Additions is locally owned and has been in operation since 2000. We are an Emporium of Furniture, Gifts, Home Décor, Accessories, Jewelry, Architectural Elements, Scents, Antiques, Collectibles & One of a Kind Finds! Our Mission is to provide an exceptional, fun, and inviting shopping experience through product offering, presentation, and service to our first time and returning guest. In the same location along St. Johns Avenue since 2003, Design Additions has evolved as much as the creative duo behind the stores success. Chris & Keith moved to Jacksonville in 1994 finding the Riverside, Avondale neighborhood a great place to call home. In 2000 After restoring a historic bungalow, they found their new hobby. Encouraged by family and friends, they used their creative talents and spare time to make a little extra money painting vintage furniture and creating cool home accessories. 20 years later, these elementary school teachers and small business owners have a full plate but love every minute of it! The birth of their two children, Addison & Aiden, most significantly added to their lives and the juggling act of time. The young family of four, in 2013 moved from their second home in Avondale to Ortega for the space a growing family needs. Design Additions of course has flourished as well to a swanky boutique for locals and visitors alike to find an almost endless supply of “wants!” The painted furniture, still hand finished by the boys, is combined with wonderful “buying trip finds” from French milled soaps to unique jewelry and gift lines.
What are your store hours and address?We are located at 3569 St. Johns Ave, Jacksonville, FL 32205. We are open Monday thru Saturday 10-5 eastern time. Special holiday hours apply.
Can I place an order over the phone?Absolutely. Please call us at 904.387.9077 during store hours and we’ll be happy to help you.
How can I find out more information about a product or place an order for something that’s not on your website?Please feel free to call the store or contact us via email: email@example.com
Is my personal information kept private?We respect the fact that you entrust us with personal information. We will never rent, sell or share your information with another business.
Will I receive an order confirmation email?Yes, we will send confirmation of your order to the email you’ve provided.
Can I add to or make changes to my order after it’s been placed?Yes, as long as your order has not yet been shipped. Please email us immediately at firstname.lastname@example.org call 904.387.9077 during store hours.
Can I cancel my order after it’s been placed?If, for any reason, you would like to cancel an order you have placed, please contact us immediately. As long as we have not shipped your items, we can cancel your order.
When will my order be shipped?For any order placed through our website, please allow up to 72 hours until your item(s) are ready for shipment. We try to accommodate rush orders when possible, but please contact email@example.com or call us at 904.387.9077 if you’d like your order to be expedited. Additional shipping fees may apply.
How long does shipping take?Orders will arrive within 7 days via USPS, or UPS for large or heavy orders.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.
Where We Ship
We ship anywhere in the continental US
$0-$15.99 before taxes, shipping is $9.99
$16-$74.99 before taxes, shipping is $19.99
$75-$124.99 before taxes, shipping is $29.99
$125-$249.99 before taxes, shipping is $39.99
$250+ before taxes, shipping is $49.99
Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance, you'll receive an email and invoice for additional shipping costs. Once the invoice is paid, your shipment will go out.
We pride ourselves on not making a profit on shipping, however, shipping is expensive, especially for our small business. We thank you for always choosing to shop small businesses and for your understanding of costs!
Currently, we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of a package for an additional cost, if you would like this please ensure that you email firstname.lastname@example.org at the time of your order.
You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.
Exchange/Return & Damages Policy
Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 5 days of the delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
Please email email@example.com with your inquiry and to receive a RMA number.
If the return is a result of an error on our end, we will provide a shipping label once customer service has responded to your inquiry. You will then be able to print a prepaid UPS shipping label. Print the prepaid shipping label, affix it to your package, and take the package to a UPS drop-off location. Any other return labels will not be provided by Design Additions.
Returns/exchanges will NOT be accepted on any jewelry, skincare/beauty, fragrance, personalized items, furniture, plants, one-of-a-kind art, personal hygiene items, or anything from the sale collection.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email firstname.lastname@example.org and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine the next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
If you have any further questions, please email email@example.com
Any item returned after 5 days from the order date is not eligible for exchange/store credit. The only exception is holiday/Christmas orders. Holiday orders will be accepted for exchange through the month of December.
Items Not Eligible for Return/Exchange
Please note that we do not accept returns of art, rugs, clothing, jewelry, plants, furniture, personal hygiene items, lighting, food, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description. Returns are not allowed on any SALE collection purchases.
Processing a Return/Exchange
A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.
Sales & Promotions
We often have sales and promotions and understand your frustration if purchasing something full price that goes on sale the next day. Therefore, if the purchase happened within 24 hours of a sale going live we will provide you a gift card for the difference. Design Additions gift cards never expire and can be used BOTH in-store and online. Please note sales and promotions can differ online and in-store.